Shipping Policy
Last updated: 5 August 2026
This Shipping Policy explains how Flora Dine Private Limited ("Flora Dine", "we", "us") processes, dispatches, and delivers orders of our biodegradable foodware, both within India and for export. It should be read together with our Terms of Service and Privacy Policy.
Order Processing
Orders are confirmed once we have agreed specifications, quantities, pricing, and payment terms in writing. Sample and stock orders are typically prepared for dispatch within 2–5 business days. Made-to-order and custom-branded runs follow the production lead time quoted with your order.
Lead Times & Dispatch
Estimated lead times are shared on your quotation and order confirmation. Bulk and export orders generally dispatch within 2–4 weeks of order confirmation and receipt of any agreed advance, depending on volume and customization. We will notify you of the dispatch date and any material change to the schedule.
Shipping Methods & Carriers
- Domestic (India): dispatched by reputable surface or express couriers and freight partners appropriate to the order size.
- Export: shipped by sea or air freight through established forwarders. The mode is agreed with you based on volume, destination, and required delivery window.
Incoterms & Export Documentation
Export orders are shipped under the Incoterms (e.g. FOB, CIF, or DAP) agreed on your order. We provide the standard export documentation for your shipment, which may include the commercial invoice, packing list, certificate of origin, and applicable compliance certificates (such as FDA and EN 13432 documentation) where relevant.
Customs, Duties & Taxes
For international shipments, import duties, taxes, and customs clearance charges levied by the destination country are the responsibility of the buyer unless expressly agreed otherwise in writing. We recommend confirming your local import requirements before placing an order.
Tracking
Once your order is dispatched we share the carrier, tracking reference, and, for freight shipments, the relevant transport documents so you can follow your consignment.
Damaged, Delayed, or Lost Shipments
Please inspect your shipment on arrival. Report any shortage or transit damage to us within 7 days of delivery, with photographs and the packing list, so we can work with the carrier and arrange a resolution. Delivery dates are estimates and, while we work hard to meet them, we are not liable for delays caused by carriers, customs, or events beyond our reasonable control.
Returns
Because our products are food-contact and made to order, returns are handled case by case. Please contact us before returning any goods.
Contact Us
Questions about shipping, lead times, or a specific consignment? Email us at support@floradine.com and our team will be glad to help.